18 - 20 May 2016 in Prague
Getting Your Message Across: Communication Skills for Testers
Communication is at the heart of our profession. No matter how advanced our testing capabilities are, if we can’t convey our concerns in ways that connect with key members of the project team, our contribution is likely to be ignored. Because we act solely in an advisory capacity, rather than being in command, our power to exert influence is almost entirely based on our communication skills. With people suffering information overload and deluged with emails, it is more important than ever that we craft succinct and effective messages, using a range of communication modalities.
Join Julie Gardiner as she draws on techniques from psychology and marketing to help you get your message across. Key themes include: non-verbal communication, presentation skills, persuasive writing, influencing skills, graphic communication, and communicating in teams and meetings. A range of hands-on exercises will be used to practice the concepts being discussed.
Julie Gardiner, Hitachi Consulting, UK
Julie has over 20+ years experience in the IT industry including time spent as a developer, DBA, Project Manager, Head of Operations, Management and Head of R&D. She has first hand experience in the roles of test analyst, test team leader, test consultant and test manager.
Her experience has been gained across a broad range of industries including financial, broadcasting, insurance, utilities, retail, web, telecoms and the public sector using various software development approaches from traditional to agile methodologies.
Now she works as Director Digital Engineering & TQA at Hitachi Consulting.